Refund policy

We take packaging and delivery quality seriously. Every order is carefully checked before dispatch. If your order arrives damaged or incorrect, our team will help resolve it promptly—within fair and clearly defined conditions.

1. Reporting Window (Important)

To be eligible for any return or replacement:

You must report the issue within 1–3 days of delivery
A full unboxing video is mandatory as proof

📌 This timeline applies across all cases (returns, replacements, and refunds)

2. Damage or Wrong Item (What We Will Support)

We will offer a replacement or resolution if:

Product has spillage
Product is broken at the time of delivery
You received the wrong item

✔ What you need to do:

Share a clear unboxing video
Report within 1–3 days

Once verified, we will:

Offer a replacement, or
Provide an appropriate resolution based on the issue

3. Change of Mind (What We Do NOT Support)

We currently do not accept returns or exchanges for:

Change of preference (e.g., fragrance not liked)
Orders placed by mistake
Used or opened products

🚫 Due to hygiene and safety reasons, perfumes and personal care items cannot be resold once opened

4. Non-Eligible Cases

We do not offer return, refund, or replacement for:

Minor dents or scratches
Outer packaging damage
Products without unboxing proof
Requests raised after 3 days of delivery

5. Exchange Policy

We do not offer direct exchanges.

If you wish to get a different product:

You can place a new order separately
Existing orders will only be considered for return if they meet the damage/wrong item criteria above

📌 This ensures faster processing and avoids delays

6. Refund Policy

If your return request is approved:

Product will be inspected after return pickup (if applicable)
You will be notified of approval or rejection

✔ If approved:

Refund will be processed within 10 business days
Amount will be credited to your original payment method

📌 Note:

Banks/payment providers may take additional time

📌 If your refund is delayed beyond 15 business days after approval, contact us:

📧 support@synorperfume.com
📞 8511292036

7. Non-Returnable Items

The following are not eligible for return:

Used or opened products
Personal care items (perfumes, beauty products)
Sale items
Gift cards
Customized or personalized products
Hazardous or flammable goods

8. Allergy & Product Disclaimer

Synor Perfume is not responsible for individual allergic reactions
Ingredients are listed on the product page

We recommend:

Checking ingredients before purchase
Performing a patch test before use
Discontinuing use if irritation occurs and consulting a doctor

9. Customer Support

For any questions before or after placing an order: