Refund policy

Wear it for a week. Decide after that.

Every SYNOR bottle comes with 7 days from delivery to change your mind. No reason to give, opened or unopened, and the price of the fragrance comes back to you.

The ₹49 tester exists so you can try a scent before you commit to it. This is the other half of the same promise — we would rather you be certain than be stuck.

Every order is checked by hand before dispatch, and if anything is wrong when it reaches you, our team fixes it quickly.

1. The 7-day promise

Applies to every full bottle, gift box and set bought on synorperfume.com.

  • You have 7 days from the date of delivery to raise the request
  • No reason is required. You never have to explain the decision to us
  • Opened bottles are welcome. A fragrance can only be judged on skin, so wear it properly first
  • No unboxing video is required
  • The bottle should be at least half full, so we can see it was genuinely tried

2. How to start a return

  • Email support@synorperfume.com or WhatsApp 8511292036 with your order number
  • We arrange the return pickup from your address, so you never have to stand in a courier queue
  • Please keep the bottle and the outer box together for the pickup

That is the whole process. One message is enough.

3. Return delivery charge

The cost of couriering the parcel back is borne by the customer. We book the pickup for you and deduct that courier charge from the refund amount — there is nothing separate for you to pay.

The exact charge depends on your pin code and is shown to you before the pickup is booked, so there is never a surprise.

If the fault is ours — a damaged, leaking or wrong item — we pay the return courier ourselves and you receive the full amount back.

4. Damaged, leaking or wrong item

Tell us within 7 days of delivery and we will replace it or refund it, whichever you prefer.

  • The return courier is on us in these cases, and the refund is the full amount
  • A photo or short video helps us fix the problem at our end, but it is not a condition
  • Minor scratches or dents on the outer shipping carton are not treated as damage, as long as the bottle inside is sound

5. Exchanges

We do not swap one fragrance for another directly. If you want a different scent:

  • Return the current one under the 7-day promise above
  • Place a fresh order for the scent you want

This keeps both moving quickly instead of holding one up for the other.

6. When the money comes back

Once the parcel is picked up and reaches us:

  • You are notified that the return has been received
  • Approved refunds are credited within 10 business days
  • Money goes back to your original payment method
  • The amount refunded is the price you paid for the product, less the return courier charge in section 3
  • If you paid partly with SYNOR Cashback, that portion returns to your account as Cashback and the rest goes back to your bank
  • Cashback earned on a refunded order is reversed with it

Banks and payment providers may take a few extra days at their end. If nothing has reached you 15 business days after approval, write to us and we will chase it for you.

7. What is covered, and what is not

The 7-day promise covers every full bottle, gift box and set bought on synorperfume.com. It does not extend to:

  • ₹49 3ml testers — every rupee already returns to you as SYNOR Cashback after delivery, so there is nothing further to refund
  • Gift cards
  • Golden Scent Pass, once its discount has been used on an order
  • Customised or personalised products
  • Products not purchased from synorperfume.com
  • Requests raised after 7 days of delivery

8. Allergies and sensitivity

Fragrance sits on skin, and skin differs from person to person.

  • Ingredients are listed on every product page
  • We recommend a patch test before regular use
  • If irritation occurs, stop using the fragrance and consult a doctor
  • SYNOR cannot be held responsible for an individual allergic reaction, but a reaction is fully covered by the 7-day promise above — simply send it back

9. Talk to a person

📧 support@synorperfume.com
📞 8511292036

A person from our team replies within 24–48 working hours.