Terms of service

Welcome to Synor Perfume. By accessing or using our website (https://synorperfume.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • By using this website, you confirm that you are at least 18 years old or using it under parental supervision.
  • We reserve the right to update, modify, or replace these terms at any time without prior notice.

2. Products & Pricing

  • All products listed are subject to availability.
  • We strive to provide accurate product descriptions, images, and pricing; however, errors may occur.
  • We reserve the right to correct errors and cancel orders if required.

3. Orders & Payments

  • Once an order is placed, you will receive a confirmation via email.
  • We accept prepaid orders and Cash on Delivery (COD) (if available).
  • Orders may be canceled if payment is not completed, declined, or flagged as suspicious.

4. Shipping & Delivery

  • Orders are processed and shipped within the committed timeframe.
  • Delivery timelines may vary depending on location and external factors.
  • Synor Perfume is not responsible for delays caused by courier partners.

5. Returns, Replacements & Refunds

We follow a strict hygiene and quality policy.

Eligible Cases (What We Support)

Returns or replacements are accepted only if:

  • Product is damaged (spillage or breakage)
  • Product is defective
  • Wrong item is delivered

📌 Conditions:

  • Issue must be reported within 1–3 days of delivery
  • A full unboxing video is mandatory as proof

Non-Eligible Cases (What We Do Not Support)

We do not accept returns or refunds for:

  • Change of preference (e.g., fragrance not liked)
  • Used or opened products
  • Minor dents, scratches, or outer packaging damage
  • Requests raised after 3 days of delivery

Exchange Clarification

  • We do not offer direct exchanges
  • Customers may place a new order separately if they want a different product
  • Existing orders are only eligible for return if they meet the damage/wrong item criteria

Refund Process

  • Refunds are processed after the product is received and inspected
  • Approved refunds will be credited within 10 business days
  • Amount will be refunded to the original payment method

📌 Payment providers may take additional processing time

6. Intellectual Property

  • All content on this website (images, text, logos, design) is the property of Synor Perfume
  • Unauthorized use, copying, or reproduction is strictly prohibited

7. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Attempt to hack, disrupt, or damage the website
  • Provide false or misleading information

8. Limitation of Liability

  • Synor Perfume is not liable for any indirect, incidental, or consequential damages
  • We do not guarantee that the website will always be error-free or uninterrupted

9. Third-Party Services

  • We may use third-party providers (payment gateways, shipping partners)
  • We are not responsible for their actions, delays, or policies

10. Governing Law

  • These Terms are governed by the laws of India

11. Contact Information

For any questions regarding these Terms & Conditions:

📧 Email: support@synorperfume.com
📞 Phone: 8511292036
🌐 Website: https://synorperfume.com