Terms of service

Welcome to Synor Perfume. By accessing or using our website (https://synorperfume.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • By using this website, you confirm that you are at least 18 years old or using it under parental supervision.
  • We reserve the right to update, modify, or replace these terms at any time without prior notice.

2. Products & Pricing

  • All products listed are subject to availability.
  • We strive to provide accurate product descriptions, images, and pricing; however, errors may occur.
  • We reserve the right to correct errors and cancel orders if required.

3. Orders & Payments

  • Once an order is placed, you will receive a confirmation via email.
  • We accept prepaid orders and Cash on Delivery (COD) on full bottles, where available.
  • ₹49 3ml testers are prepaid only, and SYNOR Cashback is earned on prepaid orders only.
  • Orders may be cancelled if payment is not completed, declined, or flagged as suspicious.

4. Shipping & Delivery

  • Orders are processed and shipped within the committed timeframe.
  • Delivery timelines may vary depending on location and external factors.
  • Synor Perfume is not responsible for delays caused by courier partners.

5. Returns, Replacements & Refunds

Every full bottle, gift box and set purchased from synorperfume.com carries a 7-day, no-questions refund. A fragrance can only be judged on skin, so you are meant to wear it before deciding.

The 7-day promise

  • Raise the request within 7 days of delivery
  • No reason is required; the decision is entirely yours
  • Opened bottles are accepted, provided the bottle is at least half full
  • No unboxing video is required
  • Message us with your order number and we arrange the return pickup from your address

Return delivery charge

  • The return courier charge is borne by the customer and is deducted from the refund amount; there is nothing separate to pay
  • The charge depends on your pin code and is shown to you before the pickup is booked
  • Where the return is due to a damaged, leaking or wrong item, SYNOR bears the return courier and refunds the full amount

Damaged, leaking or wrong item

  • Tell us within 7 days of delivery and we will replace or refund, whichever you prefer
  • A photo or short video helps us fix the problem at our end, but it is not a condition
  • Minor scratches or dents on the outer shipping carton are not treated as damage, as long as the bottle inside is sound

Exchanges

  • We do not offer direct exchanges
  • Return the current fragrance under the 7-day promise and place a fresh order for the one you want
  • This keeps both moving quickly instead of holding one up for the other

Refund process

  • The refund is initiated once the parcel is picked up and received by us
  • Approved refunds are credited within 10 business days to the original payment method
  • The amount refunded is the price paid for the product, less the return courier charge above
  • Any SYNOR Cashback used on the order is returned as Cashback; Cashback earned on the order is reversed

📌 Banks and payment providers may take additional processing time. If nothing has reached you 15 business days after approval, contact us and we will chase it.

What the promise does not extend to

  • ₹49 3ml testers — every rupee already returns to you as SYNOR Cashback after delivery
  • Gift cards
  • Golden Scent Pass, once its discount has been used on an order
  • Customised or personalised products
  • Products not purchased from synorperfume.com
  • Requests raised after 7 days of delivery

Full details are set out in our Refund policy.

6. Intellectual Property

  • All content on this website (images, text, logos, design) is the property of Synor Perfume
  • Unauthorized use, copying, or reproduction is strictly prohibited

7. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Attempt to hack, disrupt, or damage the website
  • Provide false or misleading information
  • Abuse the 7-day promise through repeated or bad-faith returns; we reserve the right to decline service in such cases

8. Limitation of Liability

  • Synor Perfume is not liable for any indirect, incidental, or consequential damages
  • We do not guarantee that the website will always be error-free or uninterrupted
  • Ingredients are listed on every product page; we recommend a patch test before regular use, and Synor Perfume cannot be held responsible for an individual allergic reaction

9. Third-Party Services

  • We may use third-party providers (payment gateways, shipping partners)
  • We are not responsible for their actions, delays, or policies

10. Governing Law

  • These Terms are governed by the laws of India

11. Contact Information

For any questions regarding these Terms & Conditions:

📧 Email: support@synorperfume.com
📞 Phone: 8511292036
🌐 Website: https://synorperfume.com